Your Privacy Choices
You can exercise any of the choices below by emailing privacy@patchlead.ca. We may need to confirm your identity before acting on a request.
Stop our calls from your phone, straight away
You do not have to email us to stop the calls. When we phone you after an online request, the recorded message offers three choices. Press 3 and your number is removed permanently. It takes effect on that call: the number goes on our do-not-call list, the request is closed, and our system will not dial it again. You can also say so to the assistant on any call you make to us.
Stop us contacting you
You can withdraw your consent to be contacted at any time, including consent to calls, text messages, automated or AI-assisted calls, and call recording. Withdrawal applies going forward and does not affect anything done while consent was in place. See Withdrawal of Consent.
See what we hold about you
You can ask us to confirm whether we hold personal information about you, to give you access to it, and to tell you how it has been used and who it has been shared with. See Access to Personal Information.
Correct it
If information we hold is inaccurate, incomplete or out of date, you can ask us to correct it. See Correction of Personal Information.
Cookies and tracking
You can accept all cookies, reject non-essential cookies, or change your choice at any time. See our Cookie Policy.
Calls and recordings
Calls to and from our line are recorded, and the assistant says so at the start of every call. A recording of your call is personal information, and the same access, correction and withdrawal rights on this page apply to it. What the recordings are used for, and how long they are kept, is set out in Call Recording and AI Voice Agent and Automated Communications.
How long we take, and what to include
Where PIPEDA applies we generally respond to an access request within 30 days, as set out in Access to Personal Information. We may need to confirm your identity first, so it helps to email from the address you gave us, or to include the phone number you used and roughly when you called or submitted a request. Please say which of the choices above you are asking for; a request that names the right and the number is one we can act on without writing back for more detail.
Raise a concern
If you are not satisfied with how we have handled your information or your request, you can contact our Privacy Officer at privacy@patchlead.ca, and you may also contact the applicable privacy regulator. See Privacy Complaints and Regulatory Authorities.
Does PatchLead sell your information?
We do not sell your information to data brokers or unaffiliated lead marketplaces. When you ask us to connect you with a service provider, we pass your request details to the provider we connect you with, and that provider pays us for the connection. Our Privacy Policy sets out what is shared and with whom.